Exchanges are made in two steps: returning and re-ordering.
Please initiate your return in our returns portal and then order the replacement item through our website.
You will be charged for the new item at the time of the order, and refunded for the returned item once your return is received and processed. Please note that shipping will be charged for new orders and returns.
You are welcome to wait until your return has been processed and refunded before making the replacement purchase if that is more convenient. Keep in mind, inventory moves quickly, especially during holidays and sale times, so we encourage you to re-order sooner rather than later to avoid missing out!